We previously had a bug problem, which wasn’t resolved the first time around when we had hired a different pest control company in 2021. I suspected that we still had them 4 months after the last treatment, so I called around to get help in June of last year. Every pest control company I called, quoted me a price and the earliest date they could come out for them treatment. However contacting Local Pest Control was a completely different experience.
The very first question Chris asked me was if I’d actually found any bugs, something that none of the other pest control companies I called had asked. He then told me in order for them to treat our home, we needed to see a bug, as the pesticides should only be used when these pests are present. He took his time to explain to me where to go, what to buy, and where and how to install them to catch these buggers, and to contact him if I physically found one. Even when I thought I had one and took a photo, he told me that wasn’t it. Until sadly this year about 2 1/2 weeks ago I caught one.
He scheduled the treatment right away within 24 hrs, and took his time to go over the do’s and dont’s before and after the treatments. He patiently listened and answered all my questions (even the repeated ones, thank you Chris!).
I think most pest control companies don’t realize that dealing with pests creates so much stress and anxiety for people like me and my family, and to be able to guide clients through such traumatic experience itself is a unique skill that Chris at Local Pest Control has definitely mastered. His honesty and the fact that unlike the other companies, he didn’t see us as a cash grab opportunity first when I contacted them, had us completely trusting them.
Mike was our very knowledgeable technician and carried out both treatments. He patiently listened and went out of his way to explain everything again. He called us both times after the treatments to explain what exactly had been done. He was very kind and understanding of our stress and anxiety. He reassured us that he would treat our home as if it was his home. Thank you Mike! Thank you Local Pest Control -Chris and Mike- for your honesty, empathy, knowledge and professionalism. We recommend them 100% for any pest control issues.
– Maryam Mahdavian, March 2023